Good advice for those on the receiving end of the IT Skeptic's comments

A recent edition of that fine publication, ComputerWorld New Zealand, offers good advice, from Steve Hodgkinson of Ovum, for those on the receiving end of negative comments in the blogosphere:

respond to the critical comments directly and positively — acknowledging them as valid feedback — and providing either a factual and constructive rebuttal or indicating what the company is doing about addressing the issues raised.

This blog welcomes and actively encourages such feedback: we aim for balanced debate. Comments targeted at individuals are moderated: we want all visitors to feel personally unthreatened.

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