The ITIL Version 3 books have been out long enough that many of you will have had a look at them. As I have said elsewhere it will take years to understand all the content and the implications, and to test the chisel of theory against the rock of reality, but we can be forming valid impression by now. What are yours?
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we can be forming valid impression of V3 by now
The ITIL Version 3 books have been out long enough that many of you will have had a look at them. As I have said elsewhere it will take years to understand all the content and the implications, and to test the chisel of theory against the rock of reality, but we can be forming valid impression by now. What are yours?