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Book review:"ITSM From Hell" - The IT Skeptic

Submitted by skeptic on Sun, 2007-04-29 09:48

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Artist: The IT Skeptic
Title: Book review:"ITSM From Hell"
Album: ITIL
Track: 19
Genre: Speech
Year: 2007
Length: 7:43 minutes (3.1 MB)
Format: MP3 Mono 22kHz 56Kbps (CBR)

A podcast of the original article: Book Review - "IT Service Management from Hell! Based on Not-ITIL®".

A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill

IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.

Published in The Skeptical Informer, April 2007, Volume 1, No. 3

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