ITIL is not a tool it is a framework

Dear Mr Wizard

Is ITIL the best tool available?

IT Guy

Dear Guy

No I have to correct you. ITIL is not a tool it is a framework. A tool is something you use to fix or change things. A framework on the other hand is entirely different. A framework is a mechanism one employs to rectify or transform capability. It is most important to understand the distinction.

Good luck!
the ITIL Wizard.

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