V3

Is ITIL Version 3 "Strategy Generation" a mystery process?

Submitted by skeptic on Tue, 2007-12-04 08:57

Perhaps readers can help out one of your fellows who is stuck on the ITIL Version 3 process "Strategy Generation".

Five reasons ITIL Version 3 is not "Best Practice"

Submitted by skeptic on Thu, 2007-11-29 07:32

Over a year ago, the IT Skeptic argued that ITIL is not best practice. Now Version 3 is upon us, has anything changed?

itSMF publish their list of ITIL Version 3 processes

Submitted by skeptic on Thu, 2007-11-15 08:24

We had some interesting discussion of how many processes there actually are in version 3. OGC are coy about this in the books. Now itSMF has published a free downloadble booklet, and it has a list of ITIL Version3 processes. And what is the itSMF's count of processes?

Waiting for ITIL3 training may not have been the right decision

Submitted by skeptic on Tue, 2007-10-23 09:16

Nobody has called me out on the disconnect between my past strident criticism of the training industry for flogging ITIL2 training as ITIL3 loomed, and my advice now to go for ITIL2 training and not rush into ITIL3.

You folk aren't dumb (with one or two obvious exceptions who visit occasionally), so either you aren't paying attention or you are being kind or you get that there isn't really an inconsistency.

In case you don't get it, here's my rationalisation so I can appear in public:

Sizzling criticism of the ITIL Version 3 Foundation exam

Submitted by skeptic on Sun, 2007-10-14 05:48

Some sizzling criticism of the ITIL Version 3 Foundation exam was posted on this blog recently by Ian Clayton, reproduced here:

...how can you test an individual's basic grasp (their understanding - if we are truly using Blooms taxonomy here), of 380+ figures, 130+ tables and 2000 pages with 40 questions? Simple math and a vanilla application of Blooms gives us an interestingly bigger number.

How to read the ITIL version 3 Service Strategy book

Submitted by skeptic on Tue, 2007-09-25 06:26

My colleague Ross has suggested a technique for dealing with the density of the new ITIL version 3 Service Strategy book.

latest on ITIL Version 3 Certification from APMG

Submitted by Liz Gallacher on Tue, 2007-09-18 19:15

Posted on itSMF website - link to report from APMG - key points extracted below

Five reasons not to rush into ITIL Version 3

Submitted by skeptic on Fri, 2007-09-14 08:09

ITIL Version 3 has the IT Operations world abuzz. People are asking questions, worrying about the impact, revising plans, and hurrying off to do training that sounds like it may not be quite finished yet. There is no rush to go to ITIL3.

The trainers actually delivering ITIL version 3 Foundations certification training are NOT HAPPY

Submitted by skeptic on Wed, 2007-09-05 06:51

APMG are you reading this?

The message is coming through on this blog loud and clear: the trainers actually delivering ITIL version 3 Foundations training are NOT HAPPY.

ITIL Version 2.5, Hybrids? - The IT Skeptic

Submitted by skeptic on Sun, 2007-08-12 09:43
2:49 minutes (2.59 MB)

A podcast of the original article ITIL Version 2.5: Will we see hybrids?

ITIL Version 3 tells us how to run, whilst ITIL version 2 tells us how to walk. Many sites are only ready to learn to walk, so what then to do about the good ideas introduced in Version 3? Do we add a little 3 to the mix? or will that only cause confusion?

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