aroos

TypePostAuthorRepliesLast updated
Blog entryThe value of resources is defined by your context skeptic710 years 12 weeks ago
Question for the ITIL WizardHow to implement ITIL for a client? skeptic2110 years 14 weeks ago
Blog entryWhat is a service? skeptic7810 years 14 weeks ago
Blog entryTSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL skeptic910 years 14 weeks ago
Blog entryI'm going to call root cause primary cause from now on skeptic4410 years 16 weeks ago
Blog entryThe IT Skeptic at work skeptic410 years 16 weeks ago
Blog entryShock horror: the IT Skeptic endorses a technology - service catalogue skeptic6310 years 16 weeks ago
Blog entryOGC revising ITIL again skeptic3410 years 16 weeks ago
Blog entryWe should create the problem record right up front in an incident skeptic7110 years 20 weeks ago
Question for the ITIL WizardShould every major incident produce a problem record? TheITILWizard2610 years 21 weeks ago
Blog entryA few of our wealthier readers might now consider ITIL Live™ skeptic310 years 21 weeks ago
Blog entryDo we overcook services? ITIL out of line skeptic1610 years 22 weeks ago
Blog entryITIL V3 Master certification announced skeptic1610 years 24 weeks ago
Blog entryApostrophe Protection Society skeptic610 years 24 weeks ago
Blog entryIT Skeptic runner-up in ComputerWeekly blog awards skeptic2110 years 24 weeks ago
Blog entryChanging from ITIL will be like metrication skeptic1310 years 28 weeks ago
Blog entryGovernance directives as input to ITIL skeptic1210 years 29 weeks ago
Blog entryThe OGC ITIL V3 Change Log's greatest hits skeptic710 years 30 weeks ago
Blog entryITIL Version 3 changes everything for ATOs and consulting firms. skeptic2210 years 33 weeks ago
Blog entrySeparation of incident and call skeptic3510 years 35 weeks ago
Blog entryWho runs and represents itSMF? skeptic2910 years 35 weeks ago
Blog entryCOBIT 5 taskforce - who will steer the next generation COBIT? skeptic210 years 36 weeks ago
Blog entryAn ITSM Expert needs more than ITIL skeptic1610 years 37 weeks ago
Blog entryhas there been any change to the ITIL V3 books? skeptic310 years 37 weeks ago
Blog entryEXIN exam delays skeptic610 years 37 weeks ago