aroos

TypePostAuthorRepliesLast updated
Blog entryThe Standard+Case approach: applying Case Management to ITSM skeptic313 years 1 week ago
Blog entryThe Five-Percent Club skeptic83 years 15 weeks ago
Blog entryITIL Service Delivery Manager skeptic774 years 9 weeks ago
Blog entryHow ITIL gets Incident vs Problem wrong skeptic254 years 9 weeks ago
Blog entryList of ITIL V3 roles skeptic434 years 9 weeks ago
Blog entryThere is only one service catalogue skeptic614 years 17 weeks ago
Blog entryA list of Request Classes to help out ITIL skeptic234 years 39 weeks ago
Blog entryPass the ITIL Foundation exam in six easy and (almost) free steps skeptic1434 years 41 weeks ago
Blog entryResponse Management skeptic155 years 6 weeks ago
Blog entryThe cult of the customer skeptic135 years 34 weeks ago
Blog entryTransformational technologies are a small view skeptic235 years 39 weeks ago
Blog entryOrganisations have failed their IT like bad parents skeptic286 years 30 weeks ago
Blog entryITIL services are customer-facing, whatever catalogue they appear in skeptic457 years 19 weeks ago
Blog entryExamining the 2012 Gartner Magic Quadrant for Service Desk skeptic117 years 19 weeks ago
Blog entryWhat is the best ITIL V3 or ITSM tool? skeptic227 years 20 weeks ago
Blog entryThe Evolution of Homo Informaticus, or Why VMWare are in the Tin Age skeptic37 years 37 weeks ago
Blog entryShopping: request vs incident skeptic107 years 38 weeks ago
Blog entryITIL 2011 persists with the dangerous concept of supporting services skeptic207 years 41 weeks ago
Blog entryRiddle me this: matching ITIL theory to the real world skeptic227 years 45 weeks ago
Blog entryThe uselessness of ITIL process maturity assessment skeptic587 years 46 weeks ago
Blog entrySix Tactics for ITSM to Deal with Agile skeptic137 years 46 weeks ago
Blog entryDoes ITIL explain the difference between an Alert and an Event? skeptic257 years 49 weeks ago
Blog entryWhy COBIT wins in a showdown with ITIL skeptic137 years 51 weeks ago
Blog entryCMDB and CMS – the industry-created myth skeptic858 years 1 day ago
Book pageThe scale of ITIL V3 skeptic328 years 5 weeks ago