aroos

TypePostAuthorRepliesLast updated
Blog entryDoes ITIL V3 Intermediate certification need reform? skeptic1710 years 37 weeks ago
Blog entryExcellent customer service: weapon or burden? skeptic1010 years 39 weeks ago
Blog entryIs ITIL KEDB so important or should we always look broader? skeptic1910 years 40 weeks ago
Blog entrySay it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service skeptic2610 years 41 weeks ago
Blog entryAre Incident and Complaint different things? skeptic1710 years 50 weeks ago
Blog entrySeeking feedback skeptic210 years 50 weeks ago
Blog entryWho now controls ITIL? skeptic2710 years 50 weeks ago
Blog entryYour favourite IT books skeptic2610 years 51 weeks ago
Blog entryITIL Software Scheme released skeptic611 years 5 days ago
BOKKEProactive problem management description does not exist in V3 aroos511 years 2 weeks ago
Blog entryOwning ITIL: project horror stories skeptic2011 years 4 weeks ago
Blog entryOpen Source is political: Blows Against The Empire skeptic1611 years 9 weeks ago
Blog entryITIL exams dropped from Prometric: consider ISO20000 certification as an alternative? skeptic5811 years 11 weeks ago
BOKKEProblem management process graph is wrong mbuzina611 years 11 weeks ago
Blog entryITIL V3 one year on skeptic811 years 13 weeks ago
Blog entryCommunity, Activity, Environment skeptic411 years 14 weeks ago
Blog entryVisions of the Future of ITIL: First Vision skeptic3311 years 15 weeks ago
Blog entryBatten down the hatches skeptic1011 years 16 weeks ago
Blog entryTerminological debasement: a committee becomes a board skeptic911 years 17 weeks ago
Blog entryAPMG has our full support skeptic411 years 24 weeks ago
Blog entrySetting the target goal for service management initiatives skeptic611 years 25 weeks ago
Blog entryOGC Change Log for errors in ITIL, Prince2, M-o-R etc skeptic111 years 25 weeks ago
Blog entryITSM is over half a million people skeptic411 years 31 weeks ago
BOKKEKnown Error sub-process aroos011 years 31 weeks ago
Blog entryGoogle Trends is always interesting skeptic311 years 35 weeks ago