ianclayton

TypePostAuthorRepliesLast updated
Blog entryITIL really is over the top of the hype curve skeptic198 years 49 weeks ago
Blog entryWho is the customer? skeptic348 years 51 weeks ago
Blog entryWhy ITIL is IT-centric not customer-centric skeptic149 years 12 hours ago
Blog entryITSM's fixation with capability maturity skeptic89 years 5 days ago
Blog entryQuestioning the tenets of ITIL skeptic179 years 5 days ago
Blog entryDeming cycle diagram the wrong way round skeptic209 years 3 weeks ago
Blog entryOGC stay one step ahead of government policy in their commercialisation of ITIL. Better news for PRINCE2 skeptic39 years 7 weeks ago
Blog entryIt's official - ITIL is a commercial product skeptic129 years 7 weeks ago
Blog entryThe IT Skeptic looks at the COBIT Body of Knowledge - a layman's view skeptic209 years 10 weeks ago
Blog entryThe value of CMDB seldom exceeds the cost of doing it skeptic309 years 13 weeks ago
Blog entryCMDB is crazy talk skeptic189 years 14 weeks ago
Blog entryWhy Free ITIL? skeptic39 years 15 weeks ago
Blog entrysample Business Service Catalogues are generally hideous skeptic29 years 21 weeks ago
Blog entryMerry Christmas from the British Government? Is ITIL public domain? skeptic49 years 21 weeks ago
Blog entryGreen IT isn't about saving the planet skeptic219 years 21 weeks ago
Blog entryReal ITSM released in Russian skeptic29 years 21 weeks ago
Blog entryI'll defend ITIL when I need to. skeptic259 years 22 weeks ago
Blog entryBook(s) review: the Key Element Guides skeptic29 years 24 weeks ago
PollA hundred users call up and say they can't get emails. One incident or 100? skeptic139 years 25 weeks ago
Blog entryThe IT Skeptic is writing a new book on service management skeptic169 years 27 weeks ago
Blog entryConfused change management in ITIL V3 skeptic89 years 27 weeks ago
Blog entryThe ITIL syllabus is rubbish because the world doesn't care about quality skeptic279 years 28 weeks ago
Blog entryThe importance of IT drills to enhance performance skeptic59 years 32 weeks ago
Blog entryIT operations can learn from lean manufacturing skeptic89 years 32 weeks ago
Blog entryIn defense of ITILista skeptic89 years 33 weeks ago