ITIL

The IT Infrastructure Library

ITIL Incident, is there a better word for it?

Submitted by skeptic on Mon, 2009-06-15 23:47

Unemployed skeptics have too much time to ponder things. As I lay sprawled on the footpath outside the labour exchange in the sun, it occured to me that although we are stuck with the word "incident" for historical reasons, there must be a better word for it.

How to assemble all the ITSM reference library you need for $211

Submitted by skeptic on Mon, 2009-06-08 09:33

[Updated 13th May 2010]
With seemingly everyone gouging the ITIL user these days, is there an alternative for those of us who can't just (or just can't) get the boss to pay the exorbitant prices? You bet.

Are Incident and Complaint different things?

Submitted by skeptic on Mon, 2009-06-08 03:17

Continuing our philosophising over Incidents, the service management group down at the employment centre were wondering about Complaints and Incidents.

Common sense around ITIL V3 certification paths

Submitted by skeptic on Sun, 2009-06-07 04:11

In true camels/committees fashion, the ITIL V3 certification scheme is arcanely complex, as it twists itself into knots to please everyone. Then Pink Elephant come along and make it all seem simple.

OGC gives us an ITIL V3 maturity assessment standard, but they won't publish

Submitted by skeptic on Mon, 2009-06-01 21:13

A recent blog set me thinking. Since OGC have now set a standard for assessing software products against ITIL processes, that should also form the basis of ITIL maturity assessment too. All we await is OGC publishing the standard. I bet they don't.

ISACA's new strategy for COBIT and its future impact on ITIL

Submitted by skeptic on Sat, 2009-05-30 19:58

In my post about the control of ITIL the IT Swami conjectured that the future might hold ISACA gaining control of ITIL's space and possibly merging with itSMF. If that does not happen, it is pretty clear from ISACA's newly announced strategy that they are going to end up competing at least on the boundaries of their respective turfs and possibly over a large overlapping area.

ITIL's online presence is a dog's breakfast

Submitted by skeptic on Wed, 2009-05-27 03:58

TSO and APMG both maintain websites "on behalf of" OGC. TSO also maintains their own commercial site with a confusingly similar name to their "on behalf" one. Neither of them provide any user community- that is left to itSMF to do. Page ranks of pages are [corrected:] 6 or less, while for purposes of comparison the less popular ISACA quietly maintains a page rank 8. The Wikipedia entry is rubbish. ITIL's online brand presence is a dog's breakfast - ill-conceived and poorly executed.

Who now controls ITIL?

Submitted by skeptic on Mon, 2009-05-25 12:04

Who now controls ITIL? Who sits atop this multi-billion-dollar empire and calls the shots? The real power behind ITIL is still fragmented, although one wonders for how long. The IT Swami predicts!

ITIL V3 core books - the IT Skeptic's impressions

Submitted by skeptic on Mon, 2009-05-18 23:17

[A couple of years ago the IT Skeptic wrote of my first impressions of the ITIL V3 five core books. That article is no longer available online, so I have revised it and reprinted it here]

As discussed in my review of the Service Strategy book, it will take considerable time to really digest these books and their implications, and to test the chisel of theory against the cold hard rock of reality (none more so than that Service Strategy book).

But first impressions can be drawn now and they are good ones.

Manipulating open content to commercial ends on Wikipedia - the ITIL entry

Submitted by skeptic on Mon, 2009-05-18 03:14

The IT Skeptic is all for capitalism. I welcome people making a buck on the internet. Unfortunately as we have seen previously Wikipedia doesn't, and commerically orented sites are drummed out (unless they are magazine sites with ads, or a big vendor's white papers, or a number of other inexplicable exceptions). So what's with these two ITIL sites?

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