ITIL

The IT Infrastructure Library

ITIL is the dominant language of ITSM

Submitted by skeptic on Sun, 2014-07-06 00:48

ITIL is the dominant language of ITSM. It may not stay that way but that's how it is for now.

A client asked me the other day what language she should use to frame discussions as she settles into her role running IT operations in a new organisation. I said it has to be ITIL.

These are the people who give ITIL a bad name

Submitted by skeptic on Wed, 2014-03-12 20:07

I'm fed up to here with folk shooting the message. ITIL works. It's good (not necessarily great but it is good. It will do, it's fit for purpose.) Most of the backlash against ITIL is because of the idiots running around with some strange ideas about ITIL.

Fix change not ITIL

Submitted by skeptic on Thu, 2014-02-06 22:03

Fix the way we change ITSM behaviours, not the models of that behaviour. ITIL is near enough.

An ITIL process is not a unit of work

Submitted by skeptic on Mon, 2014-01-06 04:13

I want to call out a key issue I see over and over again in organisations' planning of their ITSM improvement (known as Continual Service Improvement or CSI - nothing to do with police forensics). An ITIL process is not a unit of work.

Axelos and itSMF sign an ITIL agreement to nothing much

Submitted by skeptic on Fri, 2013-11-29 04:14

Axelos and itSMF have signed a Memorandum of Understanding over ITIL. It took a while and it doesn't seem to say much (though who would know for sure as we don't actually get to see it). I guess this is a reflection of the strategic importance of itSMF to the business of ITIL, i.e. not much.

Axelos release roadmaps for ITIL and PPM PRINCE2

Submitted by skeptic on Wed, 2013-11-20 00:29

Axelos today released their roadmaps for the development of their ITIL and PPM products.

Thoughts on SMcongress and the future of ITSM

Submitted by skeptic on Wed, 2013-11-06 00:03

The Service Management Inaugural Congress (SMCongress) is the output of the "RevNet" event at the 2013 Fusion ITSM conference in the USA. As a few of you know, twenty-something ITSM thinkers got together in a room to see what would happen. This happened. It has been followed by some unlovely debate and a number of articles.

I had hoped SMcongress would pass me by, but it seems not. A number of you really want to know what I think about SMcongress, (especially those who would like me to say the things you can't), so here you go.

In summary, SMcongress is full of emotion and short on ideas, it lacks clarity or focus, it is addressing the wrong problem in the wrong way, and like all these collaborative "community" movements in business it is unlikely to come to anything. If it can be built upon to create focus, to get back to useful outcomes, and to address the real issues, then its passion, inclusiveness, and energy might be harnessed to some good. I offer here three concrete solutions to the issues of IT and ITSM that I think SMcongress should be focusing on.

AXELOS are on a roll with ITIL and PRINCE2

Submitted by skeptic on Wed, 2013-10-09 21:59

The latest (October 9th 2013) newsletter from AXELOS shows they are saying and doing all the right things.

ITIL the product

Submitted by skeptic on Sun, 2013-08-18 03:07

There was discussion on Google+ today about the "product management" of ITIL.

Get out more

Submitted by skeptic on Tue, 2013-08-13 22:04

People need to get out more. See beyond your own little niche.

There is a concept that fascinates me: cognitive capture. In my crude layman's terms this means that the environment you live and work in all day becomes your frame of reference for all reality. Like happens with ITSM and ITIL. Those who want to constrain use of ITIL need to get out more.

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