Operating the Cloud: the people and process questions

Cloud computing is a popular topic right now. Some see it as a saviour technology for cost cutting but there is too much thought given to how you will connect at a technical level with a Cloud service provider. Just as important is how you will connect at a process level and at a business level. IT development and solutions staff are prone to waving these considerations away as an issue for the operations people and the “suits”, but the process and business considerations are more important than the technical ones.

Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report

The IT Skeptic will look closer at cloud computing in 2009 - the concept seems to need some skeptical scrutiny. Or rather the concept is a pointer to the future, but the vendor hype around the present seems on shakier ground. Quite simply the idea is impractical in most business contexts. It is yet another technical solution to a business problem. Such technical solutions to non-technical problems often don't solve the original problem at all, tend to introduce more of their own, and almost invariably introduce greater complexity to be managed, but IT loves them. They offer a silver bullet OOTB fix to take the pain away - hard to resist. So it is with The Cloud. Take for example migration of existing applications.

Beetil: a new entrant in the ITSM/ITIL SaaS tools market

Here's an interesting new entrant in the SaaS ITSM/ITIL market, Beetil. You can trial it for free.

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