Service Transition

Who owns the system during the go-live warranty period?

Transitioning a project into Production is a complex process. One of the trickiest parts is transitioning responsibilities.

"Go-live" is sometimes seen too simplistically as a handover to Operations, as if Ops will magically run it from Day One without help. Or DevOps sees it the opposite way, where Operations plays a minor role forever.

There needs to be a transitional phase.

Service Transition Phases

Oh great and mighty Wizard (see I try to pay due respect) - I'm seeking clarification on the phases in the Service Transition process to complete a workflow for my employer. In anticipation of being requested to "explain further" - in the official ITIL publication on ST why does "Release and Deployment" appear in the process flow before "Service Validation and Testing"?

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