EasyVista HIGH danger Crap Factoid alert

Chokey the Chimp issues a HIGH Crap Factoid danger alert for the EasyVista claim of "a stunning 271 percent ROI over three years with payback within 12 months ". Stunning indeed.

EasyVista release Category 2 cluster of ITSM crap factoids

ImageIt has been a while since Chokey the Chimp got to issue a Crap Factoid warning, but here we have a Category 2. According to an ITSM Portal report on the EasyVista survey that many of you will have seen around the traps [update: here's the original article from Staff&Line, the vendor of EasyVista], "Nearly 87% of respondents said they felt negatively toward their current service desk solution". I find it a bit rich that the article says "ITSM vendors are deliberately ‘muddying the waters’" [update: and it opens with "They say there are lies, damned lies and statistics. Sometimes though, there’s just no escaping the facts"!!!!] when this vendor survey is based on such a misleading biased statistically-invalid survey as this one, and draws such outrageous conclusions.

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