technology

Root Cause Analysis can't be done by machines

Submitted by skeptic on Sat, 2008-07-26 03:51

Vendors are making a fuss about their Root Cause Analysis (RCA) features in their tools. People Process Things once again: who says Root Cause is in the technology?

im so xcited by the iPhone

Submitted by skeptic on Wed, 2008-06-11 23:08

The IT Skeptic’s little brother is so excited by the iPhone he wrote an article about it.

Technology does not fix process problems, but that's still what people want to see

Submitted by skeptic on Tue, 2007-07-03 21:52

A lovely example of the "Someone screwed up. What are you going to buy to fix it?" mentality that plagues this industry:

The Service Delivery Tool gap?

Submitted by skeptic on Wed, 2007-02-14 19:57

A recent article raises the interesting question of why there are far more Service Support tools than Service Delivery tools. The IT Skeptic knows why. The underlying assumption of the article that I would skeptically challenge is that there is a role for Service Delivery tools.

Here is an article that raises the interesting question why there are far more Service Support tools than Service Delivery tools.

Technology does not fix process

Submitted by skeptic on Thu, 2006-12-07 20:54

People are drawn to IT by a fascination with complex technology. This is most unfortunate because this fascination blinds so many of us to the importance of the People/Process/Product trilogy.

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