Review ITILV3 Service Strategy - The IT Skeptic

Submitted by skeptic on Sat, 2009-02-28 09:23
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A podcast of the original article [updated: fixed the sound quality]

The first of the five books in the ITIL Version 3 core suite, Service Strategy is ITIL’s bid for credibility outside the back-room. Well actually, much of Version 3 is a cry for acceptance at higher levels in the organisation (or a power grab for more of the business depending on your perspective). But Service Strategy leads the charge, making an effective case for delivery of IT as a service, and for a strategic, analytical and theoretical approach to such delivery.

Published in The Skeptical Informer, February 2009, Volume 3, No. 2


Published in The Skeptical Informer, March 2009, Volume 3, No. 3


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