What ITIL is not

Dear Mr Wizard

We hear a lot about what ITIL is. Can you say what ITIL is not?


Great question, Reverse!

ITIL is not a set of preset processes and procedures and yet noone can implement something in that content in my humble opinion. But yet what the organization targets should be some reference models which will fit to that very organization in the best manner to improve the service in its general definition. Organizations may have different strategies but again the service quality is in the main focus. If it is not, say control green concepts or anything, then one should pick up something else COBIT, ISO 14001, ISO 9000. Even ISO 20000 is not necessarily an ITIL certification for there is no ITIL certification.

If you see what I mean
Good luck!
The ITIL Wizard

Syndicate content