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Identity

Name
John Alexander
Website
www.empired.com
Country
Australia
Organisation
Empired Ltd
About you

ITIL V3 Expert. Employed as Manager Service Processes. Responsible for Service Improvement, Change Management, Major Incident Management, Problem Management and Configuration Management. I am an experienced Capacity Planner, Service Delivery Manager, Business and IT Service Continuity Manager. I have over 30 years experience in IT on mainframes, UNIX and Windows. My technical background is as a systems programmer. I am also an experienced report writer, Empired is using CA Service Desk Manager to support the Service Desk and associated processes. We offer CASDM as a SaaS or managed services offering.

History

Member for
9 years 11 weeks