mozam
Identity
- Name
- John Alexander
- Website
- www.empired.com
- Country
- Australia
- Organisation
- Empired Ltd
- About you
ITIL V3 Expert. Employed as Manager Service Processes. Responsible for Service Improvement, Change Management, Major Incident Management, Problem Management and Configuration Management. I am an experienced Capacity Planner, Service Delivery Manager, Business and IT Service Continuity Manager. I have over 30 years experience in IT on mainframes, UNIX and Windows. My technical background is as a systems programmer. I am also an experienced report writer, Empired is using CA Service Desk Manager to support the Service Desk and associated processes. We offer CASDM as a SaaS or managed services offering.
History
- Member for
- 9 years 11 weeks