Blog entry | SLAs that promise a resolution time are like firemen promising to put a fire out | skeptic | 17 | 11 years 11 weeks ago |
Blog entry | Use SLA response metrics that matter | skeptic | 4 | 11 years 11 weeks ago |
Blog entry | itSMF International needs to unite the ITIL community | skeptic | 11 | 11 years 14 weeks ago |
Blog entry | How badly is ITIL damaged by vendor influence? What needs fixing? | skeptic | 9 | 11 years 14 weeks ago |
Blog entry | Community, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools | skeptic | 12 | 11 years 16 weeks ago |
Blog entry | Announcing the IT Skeptic Awards for 2007 | skeptic | 21 | 11 years 18 weeks ago |
Blog entry | Setting the target goal for service management initiatives | skeptic | 6 | 11 years 25 weeks ago |
Blog entry | Those who would promote CMDB should promote CMDB | skeptic | 1 | 11 years 30 weeks ago |
Blog entry | Crap Factoid Alert: one third of sites have completed a CMDB | skeptic | 13 | 11 years 30 weeks ago |
Blog entry | Give up on ITIL V3 training and certification - it is not going to change | skeptic | 13 | 11 years 33 weeks ago |
Blog entry | Building complex people systems | skeptic | 18 | 11 years 40 weeks ago |
Blog entry | Vendor marketeers stretch to reach out for ITIL | skeptic | 11 | 11 years 44 weeks ago |
Blog entry | IT has no respect for or understanding of customers and users | skeptic | 12 | 11 years 46 weeks ago |
Blog entry | ITIL's biggest hole: where is the meta-lifecycle? | skeptic | 73 | 11 years 47 weeks ago |
Blog entry | ITIL V3: where's the portal? | skeptic | 5 | 11 years 48 weeks ago |
Blog entry | The soundtrack to the IT Skeptic blog | skeptic | 20 | 11 years 51 weeks ago |
Blog entry | Which ITIL3 books do you use most? Is there a useful subset? | skeptic | 2 | 12 years 2 weeks ago |
Blog entry | Living without CMDB | skeptic | 7 | 12 years 11 weeks ago |
Blog entry | Is ITIL Version 3 "Strategy Generation" a mystery process? | skeptic | 6 | 12 years 21 weeks ago |
Blog entry | APMG finally let us in on ITIL Certification thinking | skeptic | 16 | 12 years 29 weeks ago |
Blog entry | How long can they beat the CMDB drum? What is the next fad? | skeptic | 38 | 12 years 31 weeks ago |
Blog entry | the dropping of ITIL Version 2 certification, training, and publications | skeptic | 27 | 12 years 31 weeks ago |
Blog entry | Magic happens. BMC promise some magic ITIL. | skeptic | 7 | 12 years 36 weeks ago |
Blog entry | ITIL Version 2.5: Will we see hybrids? | skeptic | 7 | 12 years 41 weeks ago |
Blog entry | These big frameworks are in vogue because as opposed to thinking, folks just want the answer | skeptic | 2 | 13 years 3 days ago |