KYuksel

Identity

Name

Kerim Yuksel

Website

www.noventum.com.tr

Country

Turkey

Organisation

Noventum Consulting

About you

WORK EXPERIENCE

2007 Apr – Current noventum consultıng, Türkiye İstanbul
Working as a business development director and IT Service Management senior consultant, reporting to general manager. Responsible for Turkey’s ITSM and IT Governance projects. He works as a senior consultant on site, gives trainings about ITSM and ITIL (IT Infrastructure Library), establishes and manages a consultant team both from Germany and from Turkey for International projects.

2004 Dec – 2007 Apr GLOBAL BİLGİ / Call 7-24 İstanbul
Worked as service support team manager, supporting WAN, LAN, Avaya IVR, CTI, PBX telephony operations and desktop applications of the largest call center in Turkey. He successfully implemented and has been the owner of Service Desk function, Incident, Problem, Change and Service Level Managament ITIL processes. He was the representative manager of IT for COBIT regulations and MOF assesments. He decreased the ratio of change related incidents by %70, increased overall system availability by %40, increased customer satisfaction level, prepared the first formal SLA of IT with the internal customer and with the corporate customer, Turkcell. He managed service desk/incident management and problem management processes with his application support team. He coordinated overall IT support and delivery operations of IT department. He managed several key IT infrastructure projects simultaneously with his support operations.
Related Qualifications;
ITIL Foundation level certification from Pink Elephant, Dallas USA
ITIL Practitioner level Configuration, Change, Release management certification from Pink Elephant, Philadelphia USA
ITIL Service Manager Support and Delivery trainings from HP Turkey.
Managerial type soft skill trainings from Turkcell academy, ex; discussion techniques, coaching, performance management etc.

2004 Jan - 2004 Dec BORUSAN BİLİŞİM - PARGEM İstanbul
Worked as a project manager, reported to general manager. He was managing a field team that consist of project engineers. Managed Borusan’s Alcatel large telco system’s projects and their daily operations. Worked as presales, designed VOIP projects, and postsales engineer when deep expertise needed. Supported Cisco IP phone and Call Manager, Voxare soft switch and Polycom video conferencing projects. Integrated customer’s existing VOIP networks or standalone PBX systems to Borusan’s carier network.

2002 - 2004 NEXTIRAONE TURKEY (Alcatel) İstanbul
Worked as a project engineer and operation team leader of field operations. Organized and supported operation of NextiraOne’s VOIP, Call Center, CTI, CRM projects. Supervised operation team. Had trainings about OmniPCX Alcatel 4400 standalone, VOIP networking, Call Center and its modules at Alcatel University France Brest, Microsoft networking and TCP/IP, Cisco CCNA and CCDA. Builded and integrated fifteen nodes VOIP network for Anadolu Endüstri Holding, sixteen nodes VOIP network for İstanbul University. Designed and implemented VOIP call center for Xerox and Schneider Electric. Was a single point of contact for Hiltons, Swissotel, Movenpick etc. as one of the few Alcatel Hotel PABX specialists in Turkey.

2000 - 2001 ALCATEL E-BUSINESS DISTRIBUTION İstanbul
Worked as a solution expert. Responsible for Alcatel Omni PCX 4400 system’s new versions, made the phase out of 4300 systems. Supported sales and presales departments to provide the best solution for the costumers. Played a key role in first VOIP projects of Alcatel in Turkey. Integared hi-tech systems like VOIP, Video Conferencing via IP or ISDN. Installed many Alcatel Omni PCX 4400 PABX systems for multinational and national firms of hotel, finance and industrial companies.

1999 - 2000 ALCATEL TELETAŞ TELEKOMÜNİKASYON ENDÜSTRİ TİC. AŞ İstanbul
Worked as a field engineer. Responsible for the large telecomunication systems, Alcetel 4300 M/L and Alcatel Omni PCX 4400. Supported sattelite video conferencing systems. Handled the operation of Y2K compatibility for Alcatel 4300 systems. Installed standalone Alcatel 4400 systems.

EDUCATION

2000-2001 İSTANBUL TECHNICAL UNIVERSITY
MSc. Degree in Engineering Management. Management Faculty, Industrial Engineering Department
Graduation Project: CRM In Terms Of Knowledge Management, managed by dean of the
faculty Prof. Dr. Murat DİNÇMEN

1995-1999 İSTANBUL TECHNICAL UNIVERSITY
Bachelor degree in Electrical Engineering, Expert on Power Electronics Systems
Faculty of Electrical Engineering and Electronics

1990-1995 İSTANBUL CHAMBER OF COMMERCE ANATOLIAN TECHNICAL HIGH SCHOOL Electronics Department. Graduated as the second best student.

SKILLS/INTERESTS

• Languages: Very good command of English, introductory level French
• Computer: Windows XP Professional / Server - client applications, Office XP programs, Unix operating system, Electronic Workbench, Alcatel’s application programs ( My Phone, Omni Vista 4760, 4740, CCS, CTI, CCAGENT etc. ) . Had trainings on TCP/IP protocols and Windows networking. Worked as a computer teacher during the military service.
• ITIL It Infrastucture Library, best practise IT management methods.
• Finance, Management, Stock-Market, Computer and technology in hardware and software, Internet, e-Commerce, CRM.
• Beginner level licenced skydiver, motorcycling, aviation, model airplane and car building, motorsports and mechanics, photography with macro lenses, watching F1 races and documentary films.
• Member of IEEE, motorcycling and motorsports organizations.

PERSONAL

Date of birth : 1976 İstanbul.
Marital status : Married.
Military service : Completed (2001 – 2002)
Driving licence : B + A2 class

History

Member for

12 years 30 weeks