TypePostAuthorRepliesLast updated
Blog entryNASA employs ITIL to provide fully automated lights-out IT operations for all future space missions skeptic46 years 8 weeks ago
Blog entryGreat myths of ITIL #1: "You can't manage what you can't measure". skeptic588 years 28 weeks ago
BOKKEProcess improvement programs are a staff distraction ianclayton1910 years 40 weeks ago
Blog entrySay it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service skeptic2610 years 41 weeks ago
Blog entryITIL V3 Certification points system: the magic number 21.5 skeptic2911 years 41 weeks ago
Blog entryITIL's biggest hole: where is the meta-lifecycle? skeptic7311 years 47 weeks ago
Blog entryITIL is a useful reference model but not an implementation model skeptic511 years 49 weeks ago
Blog entryRisk Management - the lost process of ITIL V3 skeptic1311 years 49 weeks ago
Blog entryITIL and ASL: divorced bodies of knowledge. How ITIL V3 failed to ask the experts. skeptic111 years 51 weeks ago
Blog entryThe Netherlands is an unusual country skeptic1112 years 3 weeks ago
BOKKERelease management also defines release policy aroos1312 years 8 weeks ago
Blog entryWhat does it mean to "implement" or "do" ITIL? skeptic2712 years 14 weeks ago
Blog entryBeyond the 7-minute attention span: getting management interested in ITIL (or anything) skeptic212 years 15 weeks ago
PollGearing up for the new year ahead: what would readers most like to see from the IT Skeptic in 2008? skeptic712 years 16 weeks ago
Blog entryIs ITIL Version 3 "Strategy Generation" a mystery process? skeptic612 years 21 weeks ago
Blog entryHow long can they beat the CMDB drum? What is the next fad? skeptic3812 years 31 weeks ago
Blog entryITIL Version 2.5: Will we see hybrids? skeptic712 years 41 weeks ago