aprill

TypePostAuthorRepliesLast updated
Blog entryThe Standard+Case approach: applying Case Management to ITSM skeptic313 years 1 week ago
Blog entryHow ITIL gets Incident vs Problem wrong skeptic254 years 9 weeks ago
Blog entryitSMF behaviour beyond the pale skeptic217 years 34 weeks ago
Blog entryGreen sustainable IT is a sop to middle class consciences skeptic47 years 35 weeks ago
Blog entryRiddle me this: matching ITIL theory to the real world skeptic227 years 45 weeks ago
Blog entryMicrosoft Office dependency skeptic68 years 5 weeks ago
Blog entryUser self-help - a skeptical view skeptic288 years 9 weeks ago
Blog entrySocial ITSM - a skeptical view skeptic448 years 11 weeks ago
Blog entryBoK Bloat skeptic68 years 16 weeks ago
Blog entryWhy IT books need to be different skeptic148 years 16 weeks ago