Gov.uk

The UK Government reinvents ITSM

How exactly does the UK Government spend time and money building a "Government Service Design Manual" targeted at builders of the Gov.uk online services that only once mentions ITIL?

And how does Gov.uk think that essential public services like passports, BD&M, benefits, justice, citizenship and tax are going to run with "Resources for service managers" that barely summarise the syllabus of an ITIL Foundations course?

DevOps ideology and dangerous over-simplification, that's how.

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