Service Portfolio Management is more important than programme or project portfolio

There is a wonderful insight in ITIL that is seldom noticed and even less often understood

It is Service Portfolio Management (SPM).

Muddled Management of Portfolios

Like most people these days I seldom truly read a book - properly. I read in fits and starts, I speed read sections and skip others entirely. So perhaps I missed something, but I had hoped the new book Management of Portfolios™ would be about portfolios in general not project portfolios in particular. It's not. it's all about projects. How can one OGC product so utterly disregard another?

IT project portfolios are bursting while BAU crumbles!

Perhaps it is just New Zealand, but I'm seeing a pattern amongst a majority of clients where IT operations business as usual (BAU) is crumbling under the load of project work.

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