Awful support conversations

I'm thinking to collect awful support conversations. Do people like reading these for amusement? Should we start a collection? Please let me know - comment below. Personally I find it astonishing just how bad support can be - it never fails to amaze me (again)...

how not to do Level 1 support

This post is longer than normal but you may find it entertaining as an example of

  1. how not to do Level 1 support. All the politeness in the world is no substitute for actually listening, and having some understanding of the environment
  2. where email-based support (as compared to actually talking to people) can go wrong
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