SKMS

What is the difference between CMS and SKMS?

Submitted by TheITILWizard on Mon, 2010-05-31 01:08

Dear The
I am prepping to take ITIL v3 Intermediate- Rel, Control & Validation and am confused on the difference between CMS and SKMS. The Service Transition book gives me the impression that the CMS is only the data & information layer of the SKMS and therefore the knowledge processing layer and presentation layer are not in the scope of the CMS. Is this correct?

Beats Me

Warning don't try ITIL V3's SKMS at work

Submitted by skeptic on Sun, 2008-05-25 21:38

ITIL V3's Service Knowledge Management System (SKMS) is something to aspire to. But it is seldom a good decision to do it right now. WARNING: don't try this at work.

While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd

Submitted by skeptic on Sun, 2008-05-18 03:44

At the request of a fellow skeptic, I am asking readers to name one, just one, example of an ITIL V3 Service Knowledge Management System, SKMS, in the wild. Not the beginnings of one or part of one, or a bastardised version of one. Just one fully formed, grown up, functioning SKMS. Name one.

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