compliance

There is no such thing as ITIL NON-compliant software tools

Submitted by skeptic on Thu, 2008-10-09 13:35

Many people argue that there is no such thing as ITIL compliance because there is no exact standard to audit against. Perhaps it is all semantics but I don't take such an absolute position - it seems to me that it ought to be measurable or at least assessable in some way. On the other hand I think the opposite statement is clearly true: There is no such thing as ITIL NON-compliant software tools.

ITIL product compliance

Submitted by skeptic on Wed, 2008-07-23 22:08

[updated: it seems salient to revisit this post. To the vendor who proudly declared on this blog that your product is "ITIL aligned" you might like to measure that "alignment" against this list. ("Aligned" is the new slippery-speak now that "compliant" is on the nose)]

The IT Skeptic’s ITIL Compliance Alignment Criteria

Every word in the thesaurus: how to distinguish between PinkVerify and ITIL compliance

Submitted by skeptic on Fri, 2006-12-01 08:49

[Update June 2009: This article has a poignant irony to it, now that OGC have unilaterally decreed that ITIL is, after all, a standard that one can certify compliance against]

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