Minor crap factoid spotted: "nearly half consider ITIL very critical to achieving their goals"

The IT Skeptic's Crap Factoid Early Warning Service lists the following Crap Factoid as mild, so Chokey the Chimp is staying at "high" risk, but watch out you don't step in this one. Relatively harmless but still smells bad on your shoe.

The CF sighting said: "In a recent INS survey completed by 130 IT organizations either currently using or planning to use ITIL [so this is a consultant-solicited survey from a self-selecting sample]... Once ITIL has been adopted, its impact becomes obvious. Of the 76 respondents to the INS survey who are currently using ITIL, nearly half consider it very critical to achieving their goals for managing IT processes, and another 40% deem it somewhat critical."

Well duh! How many people will answer :"We spent all that time and resouces implementing it but we don't consider it critical". What is not in the data is how many organisations didn't consider it critical and therefore didn't do it, but they are not part of the sample. The real data might show that 90% of organisations consider ITIL not critical but INS managed to find most of the 10% who do.

By the way the article also said "One of the best pieces of news about ITIL is that the cost of implementation is relatively low because ITIL concepts are in the public domain. To get started, a minimal investment in documentation (which is copyrighted) and training is all that's required, although many organizations decide to go with a third-party consultancy to jump-start the process. " They should go to jail for that.


A new finding in the books!

I've been reading carefully the official introduction to the service lifecycle book and I've found another little pearl in the contents:

On page 13,first paragraph of section 2.7 it says: "An important aspect of ITIL is the 'open-source' nature of its practices"

Great, isn't it? :-)

the ITIL Detective

Antonio, you are the ITIL Detective! A second great discovery, following on from the Disappearing 1.1.1. I'm rather glad they put that back in.

ITIL concepts are in the public domain?

By the way, if Computerworld think ITIL concepts are in the public domain, how do they explain OGC quietly disappearing section 1.1.1 of the ITIL V2 books? I can't check the V3 books (I don't have them here with me in Amsterdam). Anybody help?

Public Domain

Well, in the V3 books, section 1.2.2 talks about "Good practice in the public domain". Once you read past the stuff about good practice being good, it says "publicly frameworks and standards such as ITIL, COBIT, CMMI, eSCM-SP, PRINCE2, ISO 9000, ISO/IEC 20000, AND ISO/IEC 27001 are validated acrtoss a diverse set of environments and situations....." and on and on. It goes further to say "ignoring public frameworks and standards can needlessly place an organization at a disadvantage".

So, I take it it's back in the public domain...at least for now...



The typo is mine..not the books. "Publicly AVAILABLE frameworks...."

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