IT Skeptic News

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It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:

My biggest and most important contribution to date: Slow IT and Meet In The Middle. A book is coming.

The Standard+Case model for processing tickets: requests, incidents, problems, changes.... This is an exciting leap forward for ITSM.

A white paper on how business has failed IT

Sensible Service Management Series for Small-to-Medium-Enterprises

A white paper on the state of ITIL

Tipu, a new approach to service improvement in the public domain

Free service management checklists

A new book, Basic Service Management

The IT Skeptic's full portfolio is here


Meet the IT Skeptic:
Contact me to meet up

New Zealand itSMF conference in May

In Las Vegas, USA baby, at PINK15:

Want the IT Skeptic to speak at your online or real-world event?

See / hear

See or hear the IT Skeptic:

I was a regular host on ITSM Weekly Podcast Antipodean Edition for a year.

ITSMTV video interview in Las Vegas for PINK13

Standard+Case on the inaugural TFT12 global online conference

Guest on The DevOps Cafe podcast.

Video interview from LEADit on Governance, and on Standard+Case.

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