What is ITIL?

Submitted by TheITILWizard on Mon, 2009-11-02 23:13
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Dear Wizard,

What is this ITIL thing I hear all about?

Puzzled

Dear Puzzled

ITIL includes practices for a range of area including ICT infrastructure management, applications management, service management, and security management.

ITIL IT Service Management Framework (ITSMF) is the set that relates for service management, and is the best known and most widely used of the ITIL practices.

Good luck!
The ITIL Wizard


Note: the ITIL Wizard plagiarised this answer directly from somewhere else, from an 'experienced IT operations consultant'. We will have mercy and not acknowledge the source.

Published in The Skeptical Informer, November 2009, Volume 3, No. 9


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