Greg Maddigan
New Zealand
YouDo Limited
About you

I've been working in the Oracle development/DBA and Web application space for the last 12 or so years - designing, delivering, and operating mission critical systems mostly in the NZ electricity and gas sectors. Having recently upgraded to ITIL V3, I've realised a good description of my role for much of that time was "service owner" for clearing and settlement services - delivered to internal and external customers ;-).
Understanding the business and following good service management processes was instrumental to the smooth running of our production systems. Experience in this area combined with frustrations at finding easy to use and cost-effective tools aligned to good ITSM practises for small to medium businesses led us at YouDo to develop Beetil - possibly the world's easiest to use IT service management tool. Beetil is a SaaS product built by our Wellington NZ based team that provides a cost-effective tool for SMBs and for larger organisations who are tired of the cost and complexity of tools from the large vendors. Check it out at or @beetil on Twitter.


Member for
10 years 37 weeks