TypePostAuthorRepliesLast updated
Blog entryHow to find free ITIL V3 Foundation training skeptic614 years 9 weeks ago
Blog entryCMDB and CMS – the industry-created myth skeptic858 years 1 day ago
Book pageThe scale of ITIL V3 skeptic328 years 5 weeks ago
Blog entryCrap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 skeptic88 years 9 weeks ago
Blog entryJob title inflation is out of control skeptic158 years 10 weeks ago
Blog entryEgg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work skeptic348 years 47 weeks ago
Blog entryTalk of IT innovation is the last gasp of the IT cowboys skeptic318 years 48 weeks ago
Blog entryDoes a cloud computing infrastructure obviate the need for IT Service Management systems? skeptic179 years 12 weeks ago
Blog entryThe value of CMDB seldom exceeds the cost of doing it skeptic309 years 13 weeks ago
Blog entryThe IT Skeptic is writing a new book on service management skeptic169 years 27 weeks ago
Blog entryITIL-COBIT mapping shows even less coverage by ITIL skeptic289 years 48 weeks ago
BOKKEITIL V3 Service Operation disconnect between Incident and Problem Management skeptic469 years 49 weeks ago
Blog entryThe value of resources is defined by your context skeptic710 years 12 weeks ago
Blog entryChanging from ITIL will be like metrication skeptic1310 years 28 weeks ago
Question for the ITIL WizardHow to choose the best Service Desk tool? Visitor710 years 34 weeks ago
Question for the ITIL WizardWhat do we need for CMDB besides a data model? Visitor110 years 34 weeks ago
PollIn my organisation (or my client's organisation) our schedule of change is called skeptic210 years 34 weeks ago
Blog entrySeparation of incident and call skeptic3510 years 35 weeks ago
Blog entryExcellent customer service: weapon or burden? skeptic1010 years 39 weeks ago
Blog entryIn defense of IT consultants' rates skeptic2110 years 43 weeks ago