TypePostAuthorRepliesLast updated
Blog entryA review of The CMDB Imperative skeptic124 years 9 weeks ago
Blog entryThere is only one service catalogue skeptic614 years 17 weeks ago
Blog entryemail is not communication skeptic75 years 39 weeks ago
Blog entryITIL services are customer-facing, whatever catalogue they appear in skeptic457 years 19 weeks ago
Blog entryIT principles skeptic107 years 46 weeks ago
Blog entryGreat myths of ITIL #1: "You can't manage what you can't measure". skeptic588 years 28 weeks ago
Blog entryEvery Cloud has a silver bullet to kill the dreaded ITIL skeptic118 years 48 weeks ago
Blog entryITIL really is over the top of the hype curve skeptic198 years 49 weeks ago
Blog entryThe IT Skeptic is writing a new book on service management skeptic169 years 27 weeks ago
Blog entryITIL made easy skeptic129 years 32 weeks ago
Blog entryPublic service skeptic19 years 34 weeks ago
Blog entryChilling condemnation of those selling abstract deliverables skeptic139 years 42 weeks ago
Blog entryNot a review of Cult of the Amateur skeptic49 years 45 weeks ago
Blog entryThe IT Skeptic reviews ITIL V3 book "Service Strategy" skeptic149 years 45 weeks ago
Blog entryITIL-COBIT mapping shows even less coverage by ITIL skeptic289 years 48 weeks ago
Blog entryCall for authors and reviewers for the ITIL V3 Refresh refresh skeptic1710 years 6 weeks ago
Blog entryWhat is a service? skeptic7810 years 14 weeks ago
Blog entryI'm going to call root cause primary cause from now on skeptic4410 years 16 weeks ago
Blog entryCivilised behaviour in decline on the internet skeptic1410 years 16 weeks ago
Blog entryThe true scope of service management and ITIL skeptic310 years 32 weeks ago
Blog entryWho now controls ITIL? skeptic2710 years 50 weeks ago
Blog entryYour favourite IT books skeptic2610 years 51 weeks ago
Blog entryChange the People skeptic2911 years 1 day ago
Blog entryIncidents overwhelm problems skeptic811 years 12 weeks ago
Blog entryHow much good user feedback is lost by the Service Desk? skeptic511 years 13 weeks ago