TypePostAuthorRepliesLast updated
Blog entryThe Standard+Case approach: applying Case Management to ITSM skeptic313 years 1 week ago
Blog entryITIL Service Delivery Manager skeptic774 years 9 weeks ago
Blog entryPass the ITIL Foundation exam in six easy and (almost) free steps skeptic1434 years 41 weeks ago
Blog entryThe IT Skeptic has dropped anonymity: identity revealed skeptic95 years 23 weeks ago
Book pageHow to sit your ITIL Foundations exam skeptic166 years 3 days ago
Blog entryTechnology does not fix process skeptic116 years 15 weeks ago
Blog entryFree ITIL® skeptic76 years 40 weeks ago
Blog entryITIL services are customer-facing, whatever catalogue they appear in skeptic457 years 19 weeks ago
Blog entryITIL 2011 persists with the dangerous concept of supporting services skeptic207 years 41 weeks ago
Blog entryITIL is copyright: use of quotations and extracts skeptic98 years 3 weeks ago
Blog entryUser self-help - a skeptical view skeptic288 years 9 weeks ago
Blog entryWhich is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice. skeptic228 years 13 weeks ago
Blog entryThe future of IT management skeptic278 years 15 weeks ago
Blog entryA cool look at ITIL skeptic268 years 15 weeks ago
Blog entryTop 10 reasons NOT to implement CMDB skeptic88 years 19 weeks ago
Blog entryGreat myths of ITIL #1: "You can't manage what you can't measure". skeptic588 years 28 weeks ago
Blog entryCOBIT rivals ITIL skeptic348 years 40 weeks ago
Blog entryIs ITIL Best Practice? skeptic18 years 43 weeks ago
Blog entryOGC stay one step ahead of government policy in their commercialisation of ITIL. Better news for PRINCE2 skeptic39 years 7 weeks ago
Blog entrythe rising anger at OGC and APMG over ITIL and Prince2 skeptic149 years 18 weeks ago
Blog entryThree reasons why ISO20000 certification is NOT ITIL V3 certification skeptic169 years 24 weeks ago
Blog entryComments on the June 2010 itSMFI Board Talk: we need shared services skeptic109 years 38 weeks ago
Blog entryWhy ask the doctor when the other kids know the cure? skeptic410 years 10 hours ago
Blog entryOGC and TSO release ITIL V3 Update scope and development plan skeptic1810 years 4 weeks ago
Blog entryOGC gives us an ITIL V3 maturity assessment standard, but they won't publish skeptic2510 years 6 weeks ago