V3

ITIL V3 core books - the IT Skeptic's impressions

Submitted by skeptic on Mon, 2009-05-18 23:17

[A couple of years ago the IT Skeptic wrote of my first impressions of the ITIL V3 five core books. That article is no longer available online, so I have revised it and reprinted it here]

As discussed in my review of the Service Strategy book, it will take considerable time to really digest these books and their implications, and to test the chisel of theory against the cold hard rock of reality (none more so than that Service Strategy book).

But first impressions can be drawn now and they are good ones.

About the ITIL V3 Books

Submitted by skeptic on Fri, 2009-05-08 02:28

Last updated 20th September 2011

Well, there are five books in ITIL version 3 and they are called.... Plenty of places to find that boring stuff. Start with Wikipedia.

Back in 2009, OGC announced a revision of the ITIL books, except we are not allowed to call it a "revision": it is an "update". They are now called "ITIL 2011" and OGC no longer exists so they are produced by the British Cabinet Office. Only the five core books are revised so far (Sept 2011). They are 455 bigger, with a compete rewrite of Service Strategy, four new processes and numerous other changes - this is not a minor revision.

Which format to buy

A few of our wealthier readers might now consider ITIL Live™

Submitted by skeptic on Thu, 2009-05-07 06:25

I see the price of TSO's ITIL Live™ has fallen even further, in fact halved AGAIN. Since the £495 per annum fee now includes ITIL V3 Lifecycle Suite content - i.e. you get an online subscription to the books included in the price (normally £265 p.a. ) - some readers may now judge it worth considering, especially if the boss is paying. Quite a cut from the original £2,500!

Obtaining the ITIL V3 Foundation syllabus

Submitted by skeptic on Wed, 2009-05-06 21:00

[Updated now a reader found the syllabus for your simple-minded Skeptic - thanks James]

Since ITIL V3 Foundation certification can legitimately be sat without taking a prior approved training course, you will want to get the ITIL V3 Foundation syllabus before sitting the exam.

The ITIL portal was originally going to be free

Submitted by skeptic on Mon, 2009-05-04 10:12

Readers may have missed the comment a while ago that the ITIL portal was originally going to be "available to the ITSM community at no cost".

ITIL Software Scheme released

Submitted by skeptic on Sat, 2009-05-02 09:04

[Updated 6 May to use correct link] It has arrived. As previously disclosed, the OGC has appointed APMG to administer a scheme to assure ITIL compliance of software.

The scale of ITIL V3

Submitted by skeptic on Wed, 2009-04-29 10:10

[last updated 29th April 2009]

People are starting to realise how different ITIL v3 ("The Refresh") is from ITIL v2, and how much more extensive the scope and ideas are. There is no doubt that the re-engineering has been extensive. The following diagram makes that clear. A bit like a DOS-based command-line-driven utility being rewritten as a Windows GUI with workflow. The original routines are still in there somewhere but the manuals sure look different! Saying it is an add-on is like saying a Chev Corvette is an add-on to an LS1 V8 motor, or Windows is an add-on to MS-DOS. Sure ITIL2 is still in there somewhere but not so as you'd notice.

List of ITIL V3 roles

Submitted by skeptic on Wed, 2009-04-15 03:51

Since ITIL does not tabulate all the role definitions anywhere, not even the glossary (except possibly on the ridiculously expensive ITIL Live - who'd know?), once again the IT Skeptic provides a public service in the same way as our cross-reference list of ITIL V3 processes. Here is

the IT Skeptic's Unofficial Unauthorised List of ITIL V3 Roles

[Updated 2009/4/16: added SFIA cross reference and some questions]
[Updated 2009/10/7: added five more roles - thanks JRD! "By far the best list I've found!"]
[Updated 2009/10/23: added comments about the Glossary]
[Updated 2010/7/26: added more roles from SD]
[Updated 2011/08/11: removed SFIA, see comments]

***** FOR ITIL V3 2011 ("3.1") list of roles, see comment below from Matthew Burrows

Aidan Lawes on ITIL certification

Submitted by skeptic on Wed, 2009-04-08 05:19

It is a happy day indeed for the IT Skeptic when I find myself singing the same song as such a venerable member of the ITIL community as Aidan Lawes, and yet that is very much the case with a recent blog entry by Aidan. Does the ITIL V3 certification scheme provide real value to the buyer?

Multiple choice questions criticised but not in ITIL V3 this time

Submitted by skeptic on Fri, 2009-04-03 20:36

I wonder if APMG are in the same building as some of the British school examination designers?

Syndicate content