V3

Deep discounts for ITIL Live™

As predicted, they're doing it hard at TSO: ITIL Live subscription has been slashed BY over 60%, from £2,500 to £950 (not that's not for life, just for a year). Now it is just insanely expensive rather than hilarious. Given that we were originally promised it for free, I still think they have a damned gall.

And the itSMFUSA are peddling it for them with emails to all members. it is sold via the itSMFUSA shop, so hopefully itSMF thereby get a cut for all the free marketing. Wonder how the corporate sponsors of itSMFUSA feel about it.

We pointed out how silly the price was, compared it unfavourably with the McKinsey Quarterly subscription, and wondered how they hope to get any takers with such an invisible website. Now reality, and the recession, and competition, are finally biting for TSO.

Somebody let me know when they get below a hundred quid OK?

ITIL Software Endorsement Scheme dropped on an unsuspecting public

News continues to leak about an ITIL Software Endorsement Scheme endorsed by OGC, administered by APMG, and created and assessed by a small organisation SMCG. Without any public discussion at all, a "standard" for ITIL software products is about to be dropped on the unsuspecting ITIL public.

Should you spend the money on ITIL V3 certification?

There is a distinction between education and certification. If you want to learn about ITIL you can do that in several ways. If you want a certificate to say you have studied ITIL, is it worth it?

A new ITIL V3 online product changes the game

I don't normally "plug" products but this one is interesting because it puts a cat amongst the pigeons: Van Haren's Best Practice Online, the five ITIL V3 books online in full for fifty Euros per year. [update: this product has been withdrawn. here's why]

The ITIL V3 indexes

Just how good are the indexes on the ITIL V3 core books? Well if one random test is anything to go by, not very...

Review ITILV3 Service Strategy - The IT Skeptic

10:18 minutes (4.14 MB)

A podcast of the original article [updated: fixed the sound quality]

The first of the five books in the ITIL Version 3 core suite, Service Strategy is ITIL’s bid for credibility outside the back-room. Well actually, much of Version 3 is a cry for acceptance at higher levels in the organisation (or a power grab for more of the business depending on your perspective). But Service Strategy leads the charge, making an effective case for delivery of IT as a service, and for a strategic, analytical and theoretical approach to such delivery.

The rules of ITIL V3 certification and training

APMG have published a book of rules for ITIL V3 certification and training. This is excellent, exactly the kind of thing that should be public. We now look forward to OGC, itSMF and TSO doing the same in other areas, such as:

  • acceptance of Complementary publications
  • contractual agreements between the entities (for example did you know that itSMF have a contractual agreement with APMG to “use all reasonable endeavours to promote and market their services worldwide”)
  • itSMF member code of conduct
  • IPESC charter and approvals process
  • itSMF charter(s) and constitution(s)

The booklet is excellent. It lays out just what we need to know. More of this please, Castle ITIL.

There were a few interesting bits...

Hurry for your ITIL V3 Expert certification

If you want an ITIL V3 Expert certification, hurry before the fast-track is gone. Reportedly an ITIL V2 Manager's certificate followed by a Bridge course is the fastest and (relatively) cheapest route to an ITIL V3 Expert certification. The great lumbering beast that is the ITIL V3 certification program just took one more plodding step towards cutting it off.

ITIL V3 Incident Definition: Camels and Committees

ITIL defines an incident to be an impact on service or a failure of a CI that might impact service. I think that is clumsy. An incident is an impact on service. Period. A failure of a CI is something else.

ITIL Prime

It has come to my attention that somebody is claiming that ITIL Prime was one of the sites removed from this blog for copyright violation in their ITIL Foundation exam preparation questions. This is entirely untrue. If I find out who started this rumour I hope for the opportunity to discuss it with the perpetrator out back in a carpark. Not only is the allegation untrue but it is clearly false on two counts:

  • we list only free sites - ITIL Prime is by subscription
  • we clearly state the sites were subsequently taken down as a result of my complaint to their hosting company

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