V3

Confused change management in ITIL V3

Submitted by skeptic on Sun, 2009-08-16 10:35

I believe ITIL has aspirations beyond its station. ITIL is an operational framework for IT production environments. So long as it knows its place and sticks to it, all is well. But every now and then it gets an inflated view of its own importance and starts poking into the development aspects of IT, or worse still the strategic ones. This is an example of the latter, where the book is confused between operational and strategic aspects of change. The forums are littered with confused postings.

Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service

Submitted by skeptic on Wed, 2009-08-12 03:15

This BOKKE (body of knowledge known error) has been posted for a day or so, hundreds of views. I was sure someone would say "no you idiot, service impact analysis is right here" but not one. It seems to be true.

Does ITIL V3 Intermediate certification need reform?

Submitted by skeptic on Sun, 2009-08-02 09:18

Memo

To: the ITIL qualifications/certifications/training industry

From: we the unrepresented punters paying for this circus, a.k.a. candidates

Subject: one more pissed off customer

How to find free ITIL V3 Foundation training

Submitted by skeptic on Thu, 2009-07-30 22:11

Update: sadly, these videos have gone from YouTube
Personally I find learning from online videos even harder than learning from online webpages ("ooh look an incoming email..."), but for those of you who can stomach death-by-video this might be a good option for you to study free for your ITIL V3 Foundation course. This post has compiled and sorted a bunch of videos created by Marco Cattaneo and alerted me to the set, but you can also access them on Marco's own playlist on YouTube.

What ITIL V3 means by Process

Submitted by skeptic on Tue, 2009-07-07 11:31

Since the release of ITIL version 3 (v3) there is much “Ding! Dong! The Process is dead!” but I don’t think so. There is a burgeoning market for third-party process charts for v3. Authors are interpreting the new “v3-speak” back into the process-centric frame of reference where most users are still comfortable. We just got over the wrench away from techno-centric towards process-centric with ITIL Version 2 (v2). Many people aren’t ready for service-centric yet.

An ITIL V3 certification exam multiple-choice question debated

Submitted by skeptic on Fri, 2009-07-03 03:57

Should ITIL certification exam multiple-choice questions test one's knowledge of the holy writ of the ITIL books or one's knowledge of the principles of ITIL or one's skills in mental manipulation and logic? I'm told by someone with photographic memory that one of the ITIL Foundation exam questions looks something like the following, which is quite similar to a sample question we discussed before.

The real cost of ITIL V3 Expert certification

Submitted by skeptic on Sat, 2009-06-20 22:51

We've raised the issue before of whether ITIL certification offers a return on investment, especially if you pay your own way as compared to scamming the boss into paying for it. For those of you who are self-funded, the total cost may be food for thought. I reckon it is up to $60,000 or even more, depending on your hourly rate, not to mention 4 to 6 weeks out of your life.
[Updated: I was asked about online training so I looked at that too. Courses are much cheaper but if you factor cost of your time it is still a hefty commitment.]

Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised?

Submitted by skeptic on Sat, 2009-06-20 20:39

The word on the street is that they are! One training provider's blog suggested that since the latest revision of the syllabus perhaps "the exam was quite different from the course materials and the sample exam".

What use is Passing Your ITIL Foundation Exam now?

Submitted by skeptic on Wed, 2009-06-17 20:55

How many revisions of the ITIL V3 Foundation syllabus have we had since Passing Your ITIL Foundation Exam was published? It must be pretty badly out of date by now. [Update: TSO's ITIL Foundation Handbook was revised in June 2009 to fully comply with the May updates. But Passing Your ITIL Foundation Exam is still dated November 2007.
Update update: A new version of the book is available: Passing Your ITIL Foundation Exam (updated to 2009 syllabus)

The rest of this post is obsolete now: here for historical record only]

Common sense around ITIL V3 certification paths

Submitted by skeptic on Sun, 2009-06-07 04:11

In true camels/committees fashion, the ITIL V3 certification scheme is arcanely complex, as it twists itself into knots to please everyone. Then Pink Elephant come along and make it all seem simple.

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