V3

ITIL V3 lost that down-home authenticity

Submitted by skeptic on Sat, 2008-08-30 23:09

ITIL v3 has shed the down-home, amateur grittiness that provided its appeal, as I wrote recently in ITSM Watch.

Its new commercialism might help ITIL’s appeal in some sectors but it diminishes it in others. While the largest organisations and the Service Management zealots have all embraced ITIL v3 with fervour, many of the less obsessive are lukewarm in their enthusiasm for v3.

Planning for ITIL V3 - or staying with ITIL V2

Submitted by skeptic on Fri, 2008-08-22 06:10

[Updated 22 Aug 2008]

There is no rush to go to ITIL version 3:

  • There is nothing much wrong with ITIL2
  • ITIL3 is too big with little help available (yet) on getting there - no sign of any complementary guidance about the path to ITIL yet, the meta-lifecycle
  • ITIL3 is too raw and nobody understands it properly yet; certainly not Service Strategy :-D
  • ITIL3 certification isn’t even finished yet, and
  • Only a small proportion of the ITIL community are advanced enough to need ITIL3

ITIL V3 and eTOM, the rapprochement begins

Submitted by skeptic on Thu, 2008-08-14 23:12

Following on from ITIL V3's after-the-fact attempts to link up with external standards such as ASL and ISO20000 (something one thought might have happened as part of the design and development of ITIL V3 rather than as a retrospective scrabble) we have eTOM.

the world of ITIL V3 certification and training

Submitted by skeptic on Tue, 2008-08-12 22:14

[updated February 2009]

Most readers of this blog know this stuff but certainly not all so here's the IT Skeptic's shaky understanding of the world of ITIL V3 certification. I welcome corrections and elaborations.

Foundation is the ONLY V3 exam that is going to be on Prometric

Submitted by skeptic on Sun, 2008-08-10 05:53

The IT Skeptic has confirmed pretty reliably that ITIL V3 Intermediate and Expert exams will NOT be available online without an associated training course. [updated: no it isn't. things changed between the start and end of August. Online training is back on!]

Feedback on the ITIL V3 manager's bridge exam

Submitted by skeptic on Sun, 2008-08-10 04:34

The ITIL V3 examinations are seriously flawed. "Subjective" and "multi-choice" don't go together.

ITIL v3 closer to the real world? No way

Submitted by skeptic on Wed, 2008-07-30 21:57

I enjoyed a recent blog post ITIL® v3 One Year On from John Griffiths at Fox IT, except for one point. ITIL v3 closer to the real world? No way.

Who are the mysterious ITIL Qualifications Board?

Submitted by skeptic on Thu, 2008-07-10 21:49

Readers may vaguely be aware of an "ITIL Qualifications Board" but who knows anything about it? Who is on it? When does it meet? What is its charter? Where are the records? How much does it impact my life in ITSM?

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