TSO

ITIL snake oil - The IT Skeptic

Submitted by skeptic on Fri, 2008-09-26 09:35
7:55 minutes (3.18 MB)

A podcast of the original article

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

ITIL snake oil

Submitted by skeptic on Thu, 2008-09-25 21:15

This post has been podcast

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

ITIL V3 Live is ... still coming, and VERY expensive

Submitted by skeptic on Wed, 2008-09-24 10:21

This post has been podcast

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

So if you were wondering what ever happened to the promised process maps for ITIL, or where you could get work instructions and role descriptions for the ITIL processes, or where to get ITIL V3 in Visio or Word templates, wonder no more. It is all here. All you have to do is pay more money. LOTS of money. To TSO. Two and a half thousand fadurkin' British Pounds Sterling per annum to be precise.

IT Skeptic Awards 2007 - IT Skeptic

Submitted by skeptic on Sun, 2008-01-20 09:16
14:21 minutes (5.76 MB)

A podcast of the original article

The IT Skeptic is pleased to announce our annual New Year's awards, inaugurated last year. These awards are presented to deserving figures and organisations in the IT industry in general and the ITSM industry in particular.

the dropping of ITIL Version 2 certification, training, and publications

Submitted by skeptic on Sun, 2007-10-07 09:06

If the criticism of ITIL version 3 certification that you see on this blog and others concerns you, consider this.

Dirty deeds done dirt cheap. More on ITIL V3 discounting and how TSO screws itSMFI screws local itSMF...

Submitted by skeptic on Thu, 2007-06-21 09:50

The backstabbing and undercutting going on over the ITIL V3 book sales is good news for consumers, but less so for local itSMF chapters, or for those who'd like to see the ITIL world as a respectable place.

I can confirm that TSO sold direct to one or two of the Big Four vendors, causing orders with itSMF to be cancelled. The discount was reportedly 40%.

Now TSO doing the dirty on itSMF is good for consumers. With a bit of luck TSO might get into a price war with their own channels. It is not much sillier than what is going on now.

Someone should tell the OGC and TSO bookshops about the ITIL Refresh

Submitted by skeptic on Tue, 2007-02-27 06:36

At OGC's website the left hand doesn't know what the right hand is doing, while at TSO neither hand has any idea. The IT Skeptic seeks in vain for somewhere to pre-order the ITIL Version 3 books.

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