http://www.itskeptic.org/taxonomy/term/348/0 en http://www.itskeptic.org/content/entitlement-and-bodies-knowledge <p>We've had two recent attempts to seed change in ITSM: SMCongess and SMArch [aka ArchSM or <a href="https://plus.google.com/communities/108142093643107261658" target="_blank">Taking Service Forward</a> or TSF or Adaptive Service Model or ASM....] The response has not all been edifying.</p> <p><a href="http://www.itskeptic.org/content/entitlement-and-bodies-knowledge" target="_blank">read more</a></p> http://www.itskeptic.org/content/entitlement-and-bodies-knowledge#comments new age smarch smcongress http://www.itskeptic.org/crss/node/2336 Thu, 23 Jan 2014 00:05:56 +0000 skeptic 2336 at http://www.itskeptic.org