The IT Skeptic - tools

A standardised work management tool?

skeptic — Sun, 18 Nov 2018 16:18:39 +0000

The papers published by the DevOps Forum are a fabulous contribution to the DevOps body of knowledge. I always learn an immense amount from them. But with the latest paper I can't agree with it. It is Overcoming Inefficiencies in Multiple Work

Dont blame the tool: squeeze the asset, fix the behaviour

skeptic — Mon, 06 Oct 2014 09:05:06 +0000

Organisations are far too quick to blame their software tools for their woes.

What is the best ITIL service desk tool?

skeptic — Sun, 27 Jul 2014 21:19:37 +0000

I'm surprised that folk can say "X is the best" when they have no idea of someone's requirements.

If you evaluate a tool based on features, you're doing it wrong.

The guitar; a little parable about IT technology

skeptic — Fri, 17 May 2013 23:29:17 +0000

The guitar: a little parable about how people approach IT technology.

What will affect the service desk over the next three years

skeptic — Sun, 24 Feb 2013 00:20:20 +0000

Malcolm Fry asked me this question for his Session 602 The Service Desk: Past, Present & Future at the upcoming HDI conference in the USA. His question reminded me that I have been off in the philosophical never-never for too long. It is high time I got back to the bread-and-butter folks at the pointy front end of IT: the service desk team. So here are my thoughts on Malcolm's excellent question: What will affect the service desk over the next three years? Tweet this.
[Updated 25/2/13: added Bring Your own App and internal social media]