The backstabbing and undercutting going on over the ITIL V3 book sales is good news for consumers, but less so for local itSMF chapters, or for those who'd like to see the ITIL world as a respectable place.
I can confirm that TSO sold direct to one or two of the Big Four vendors, causing orders with itSMF to be cancelled. The discount was reportedly 40%.
Now TSO doing the dirty on itSMF is good for consumers. With a bit of luck TSO might get into a price war with their own channels. It is not much sillier than what is going on now.