social

Social ITSM - a skeptical view

The hype around social media is reaching the usual almost religious fervour typical of our industry when faced with anything novel. We run shrieking into the street like kids chasing a noisy carnival parade. Social media is a distraction to our day job, just like Cloud. Social media is a communication channel, and not a very good one. Get over it.

We need a movement

"What if..." "What if..." So many great minds, and a few not-so-great ones, are trying to "solve" ITSM right now. It's a geek thing. It's a man thing.

Five things to remember about social media titles

When writing the title to a blog post or a tweet or other social media where you want to grab an audience, always remember:

  • The first word must be a number and the second a noun.
  • Odd numbers work better than even numbers.
  • Compose the rest of the title of buzzwords like "social media".
  • Any formula for content gets tired after a while.
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