The IT Skeptic - ABC

People first in ITSM

skeptic — Wed, 02 Nov 2011 17:53:30 +0000

People first, in priority and in order.

Do you know what value the business wants?

skeptic — Thu, 18 Sep 2008 09:55:43 +0000

We have been posting cards from the ABC of ICT card deck from GamingWorks to see what the response is, as a sort of informal opinion polling.

Those who responded to the last one were more polarised than the first poll. (Of course that might be becauser this time I didn't provide the weasel-option of "maybe"). Last time we asked what people thought of the statement "Lack of Management Commitment seriously affects project delivery in our organization" and got a resounding Yes. As a devout fan of Dilbert and especially The Dilbert Principle I'm hardly surprised that listless management would be a clear issue.

Let's try another. "IT is unable to specify the Value required by the business". What do you think of that statement in the context of your own organisation (or client)?

Lack of Management Commitment seriously affects project delivery in our organization

skeptic — Thu, 24 Jul 2008 05:28:17 +0000

It is interesting that three quarters of the scientifically invalid sample of readers who actually responded to our survey on "IT has no respect for or understanding of customers and users" either agreed or partly agreed with the statement. This could mean one of several things:

IT is particularly hard on IT
Never give process geeks a "maybe" option
IT has no respect for or understanding of customers and users

You'd like to think we would be making some progress on this one by now.

Let's try another (with a less satanic node number this time): "Lack of Management Commitment seriously affects project delivery in our organization". How do you feel about that statement?

IT has no respect for or understanding of customers and users

skeptic — Wed, 02 Jul 2008 02:53:06 +0000

Let's have an experiment. View the following cartoon from GamingWorks' ABC, Attitude Behaviour and Culture, and then tell us your response to the statement "IT has no respect for or understanding of customers and users":