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About the ITIL V3 Books

Submitted by skeptic on Fri, 2009-05-08 02:28

Last updated 20th September 2011

Well, there are five books in ITIL version 3 and they are called.... Plenty of places to find that boring stuff. Start with Wikipedia.

Back in 2009, OGC announced a revision of the ITIL books, except we are not allowed to call it a "revision": it is an "update". They are now called "ITIL 2011" and OGC no longer exists so they are produced by the British Cabinet Office. Only the five core books are revised so far (Sept 2011). They are 455 bigger, with a compete rewrite of Service Strategy, four new processes and numerous other changes - this is not a minor revision.

Which format to buy

New Zealand makes another positive contribution to itSMF International

Submitted by skeptic on Thu, 2009-04-23 23:07

Putting aside the IT Skeptic's role in itSMFI and Aiden Lawes recent barracking after many years as an itSMFI stalwart, Kiwis have always contributed more than our 2% of the world economy or under-half-a-percent of the world population. Continuing this tradition, itSMFI has appointed Kirstie Magowan as Chief Editor.

A new ITIL V3 online product changes the game

Submitted by skeptic on Wed, 2009-03-18 20:48

I don't normally "plug" products but this one is interesting because it puts a cat amongst the pigeons: Van Haren's Best Practice Online, the five ITIL V3 books online in full for fifty Euros per year. [update: this product has been withdrawn. here's why]

The ITIL V3 indexes

Submitted by skeptic on Sun, 2009-03-08 21:52

Just how good are the indexes on the ITIL V3 core books? Well if one random test is anything to go by, not very...

I'm using ITIL V3 Service Transition and Service Operation the most

Submitted by skeptic on Sun, 2008-06-22 12:12
The IT Skeptic asked a while ago about which books folk use most. I looked at my ITIL books and I can see I'm using ITIL V3 Service Transition and Service Operation most, based on the highly scientific metric of page markers and dog-ears.

An IT Skeptic book review: Foundations of ITSM based on ITIL V3

Submitted by skeptic on Fri, 2008-05-09 10:20

This post has been podcast
Can the five core ITIL V3 books be compressed into one without significant loss of content? Yes it would seem so, looking at the itSMF's ITSM Library book Foundations of IT Service Management Based on ITIL V3. How useful is the result? Worth having but still not an all-out replacement for the Five for the simple reason that it isn't the official version.

25... no, 26 errors you need to know about in the ITIL Version 3 books

Submitted by skeptic on Thu, 2008-03-27 11:06

There have been a whole list of amendments to the five core ITIL Version 3 books. The IT Skeptic has gone through these for you, cross referenced them to the BOKKED database, and listed here the ones that are worth knowing about.

Here are two corrections to diagrams in the ITIL Version 3 core books

Submitted by skeptic on Wed, 2008-03-12 00:35

Many thanks to Liz Gallacher for passing on the following information to us about corrections to the ITIL V3 core books Service Strategy and Service Design. These are now recorded in the BOKKED database of known errors. Has anyone seen any other notification of these corrections? Certainly TSO publishes the errata for Passing the ITIL Foundation Exam but does not publish these corrections.

Has there been a second edition of ITIL V3 or not?

Submitted by skeptic on Tue, 2008-03-11 03:42

A recent comment on the IT Skeptic website suggested there had, but nothing official shows up. There is some evidence of it though.

The new best book for introducing yourself to ITIL V3

Submitted by skeptic on Sun, 2008-02-24 08:24

The Official Introduction to the ITIL Service Lifecycle is a great book, very useful. It is the book that ITIL Version 3 needed. But now there is another official book produced by OGC that may just be a better place for ITIL Version 3 beginners to start.

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