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publications

Book Review - "IT Service Management from Hell! Based on Not-ITIL®"

Submitted by skeptic on Wed, 2007-04-04 21:03

A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill

This article has been podcast

IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.

Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic

Submitted by skeptic on Mon, 2007-02-05 05:00

Recently the IT Skeptic was given a review copy of the book “I Think Something is Missing from ITIL” by the author, Ian Clayton. While the influence of Clayton’s ongoing scrap with the ITIL powers-that-be colours the book and gives personal or negative content too much space, it still forms a powerful critique of ITIL, and even more importantly a fascinating set of ideas for where ITIL should be.

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