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ITIL® is a Registered Trade Mark of AXELOS Limited
PRINCE2® is a Registered Trade Mark of AXELOS Limited
M_o_R® is a Registered Trade Mark of AXELOS Limited
P3O® is a Registered Trade Mark of AXELOS Limited
MSP® is a Registered Trade Mark of AXELOS Limited
P3M3® is a Registered Trade Mark of AXELOS Limited
MoV® is a Registered Trade Mark of AXELOS Limited
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ITIL® is registered in the U.S. Patent and Trademark Office.
ITIL Live™ is a trademark of TSO, The Stationery Office.
prISM® is a registered trademark of itSMF International Inc.
COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute.
Microsoft® is a Registered Trade Mark of Microsoft Corp. in the United States and/or other countries.
USMBOK™ is a trademarks of the SM101.
CMM® and CMMI® are Registered Trade Marks of Carnegie Mellon University.
ISO® is a Registered Trade Mark of the International Organisation for Standardisation.
KCS was developed by the Consortium for Service Innovation™, www.serviceinnovation.org The KCS Academy, KCS and Adaptive Organization are service marks of the Consortium for Service Innovation™.
DevOps isn't a trademark of anyone.
Except where indicated otherwise, all contents of this site are © Copyright Two Hills Ltd www.twohills.co.nz.
Except where indicated otherwise, the text on this page by Two Hills Ltd is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Content must be attributed to "© Copyright Two Hills Ltd www.twohills.co.nz by Rob England, The IT Skeptic" plus the URL of the source material.
RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the Terms and Conditions and to our Privacy Policy.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
Use of any trademarks on this website is not intended in any way to infringe on the rights of the trademark holder.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand by Rob England
Comments
The secret is out - APMG's ITIL compliance criteria are WEAK!
Now we know why these ITIL product compliance criteria were not published. There is very little about the ITIL processes in these criteria. Just a few elementary features like unique ID, data elements, reports, audit trails.
For example: There is little in these assessment criteria that relate a set of required practices to the pre-defined service objectives. Only the most basic process tasks are identified and key control objecives and control techniques are not listed to address inherent risks and key value delivery opportunities. Activities within process areas are not identified and measured against activity and process area / process goals. Key records are not identified for collection, retention and destruction.
The end result is I have no confidence that the ITIL process purported to be adopted is in fact implemented.