How we support and relate to our customers is a function of top IT management - the tone at the top. I would like to believe that while some are doing a terrible job (my wife's company's IT department comes to mind) there are plenty of users that understand their service role.
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Not all IT
How we support and relate to our customers is a function of top IT management - the tone at the top. I would like to believe that while some are doing a terrible job (my wife's company's IT department comes to mind) there are plenty of users that understand their service role.
Bill