devops

There is no such thing as NoOps: it is an awful word

There is no term I detest more than "NoOps". NoOps means nothing runs, which means the business comes to a halt.

"NoOps" is provocative, alienating, patronising and demeaning to those who care about Ops. There will always be a science of making it run good and safe. There will always be Ops as an activity and function and skillset. Please erase this hideous word from your vocabulary.

Define DevOps: What is DevOps?

A reader asked me to define DevOps. It's not easy to find definitions. Here's mine.

Reflections on DevOps Enterprise conference

Recently I had the privilege to attend the DevOps Enterprise conference in San Francisco, hashtag #DOES14. Videos here.

That conference was put together by a number of people, but perhaps we owe it to this guy more than anyone: Gene Kim

where does DevOps work in the enterprise?

Gartner have been talking about bi-modal and tri-modal models of IT: some systems are legacy ones to be handled with legacy methods, with an emphasis on risk and control.

DevOps buzzword bingo

Buzzword Bingo is funny, but it is also a good test of whether you are across a topic. See how many of these words you know...

DevOps following in ITIL's footsteps

Listening to the DevOps world (I am immersing, or at least paddling) it sounds so exactly like the ITIL experience that I am literally laughing out loud:

The future of DevOps

@theitskeptic: You #DevOps guys wait. 5 years max and you are for it: the same hype backlash #ITIL and #ITSM suffered http://t.co/IInFBQOajV

The applicability of factory-floor techniques to IT

In my review of The Phoenix Project I questioned the applicability of factory-floor techniques to IT. There is potential to be exploited there - hence I recommended everyone read the book - but we can go too far with the application of Lean, TQM, Six Sigma etc to IT. Manufacturing techniques are only partly applicable.

The UK Government reinvents ITSM

How exactly does the UK Government spend time and money building a "Government Service Design Manual" targeted at builders of the Gov.uk online services that only once mentions ITIL?

And how does Gov.uk think that essential public services like passports, BD&M, benefits, justice, citizenship and tax are going to run with "Resources for service managers" that barely summarise the syllabus of an ITIL Foundations course?

DevOps ideology and dangerous over-simplification, that's how.

What will affect the service desk over the next three years

Malcolm Fry asked me this question for his Session 602 The Service Desk: Past, Present & Future at the upcoming HDI conference in the USA. His question reminded me that I have been off in the philosophical never-never for too long. It is high time I got back to the bread-and-butter folks at the pointy front end of IT: the service desk team. So here are my thoughts on Malcolm's excellent question: What will affect the service desk over the next three years? Tweet this.
[Updated 25/2/13: added Bring Your own App and internal social media]

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