http://www.itskeptic.org/node/490 Comments for "25... no, 26 errors you need to know about in the ITIL Version 3 books" en http://www.itskeptic.org/node/490#comment-4851 <p>In de Definitions list, when you look up Back-out is says: see Remediation. Remediation is, however, nowhere found in the book.</p> Thu, 18 Jun 2009 12:24:57 +0000 Jeroen Moolhuijsen comment 4851 at http://www.itskeptic.org